Terms of Service

These Terms of Service ("Terms") govern all reservations, transportation services, and interactions between you ("Client") and Gulf Coast Limousine ("Company"). By booking a reservation or using our services, you agree to be bound by these Terms. If you do not agree, do not make a reservation or use our services.

A reservation is confirmed when you receive written confirmation from Gulf Coast Limousine via email or phone. Reservations are subject to vehicle availability. We reserve the right to decline any booking at our discretion.

You are responsible for providing accurate pickup times, locations, flight numbers, and passenger counts. Gulf Coast Limousine is not liable for service failures resulting from inaccurate information provided at booking.

All quoted rates are in US Dollars. A confirmation of the quoted rate will be included in your booking confirmation email.

We understand plans change. Our policy is as follows:

• More than 24 hours before pickup — Free cancellation. No charge applies.
• Less than 24 hours before pickup — A cancellation fee equal to 50% of the trip fare applies.
• No-show — The full trip fare is charged if a chauffeur is dispatched and the client cannot be reached or fails to appear within a reasonable wait time.
• Modifications — Changes to pickup time, location, or vehicle type are accommodated at no additional fee when requested more than 24 hours in advance and subject to availability.

To cancel or modify a reservation, contact us directly by phone or email with your confirmation number.

Payment is due at the time of service unless a corporate account arrangement has been established in advance. We accept all major credit cards, ACH bank transfer, and corporate purchase orders for approved accounts.

All rates are all-inclusive of fuel surcharges and tolls unless otherwise specified in writing. Gratuity is not included in the quoted rate unless explicitly stated. Gratuity is appreciated but entirely at the client's discretion.

Charges for additional time, extra stops, or out-of-scope requests beyond the original reservation will be communicated in advance where possible and billed to the card on file.

For airport arrivals, Gulf Coast Limousine tracks your flight and adjusts dispatch time accordingly. Complimentary wait time begins from the scheduled wheels-down time:

• Domestic flights — 45 minutes of complimentary wait time after landing.
• International flights — 60 minutes of complimentary wait time after landing.

Wait time beyond the complimentary period is billed at the applicable hourly rate, prorated by quarter-hour. For non-airport pickups, the chauffeur will wait up to 15 minutes at no charge. Extended wait time is billed at the applicable rate.

Clients and their guests are expected to conduct themselves respectfully and in accordance with applicable law throughout their journey. The following are expressly prohibited:

• Smoking or vaping of any substance inside the vehicle.
• Consumption of illegal substances.
• Verbal or physical abuse directed at the chauffeur.
• Excessive noise that constitutes a nuisance.
• Any conduct that creates a safety risk.

The chauffeur has the right to terminate a trip immediately for conduct violations. No refund will be issued for a trip terminated due to passenger conduct. The client will be held financially responsible for any damage to the vehicle resulting from passenger actions, including cleaning fees for spills or soiling.

Gulf Coast Limousine maintains commercial liability insurance as required by applicable law. However, the Company's liability is limited as follows:

• We are not liable for delays caused by traffic, weather, road conditions, acts of God, or circumstances beyond our reasonable control.
• We are not liable for missed flights, meetings, events, or other time-sensitive engagements resulting from such delays.
• We are not liable for personal property left in the vehicle, though we will make reasonable efforts to return found items.
• Our maximum liability for any claim arising from a reservation is limited to the amount paid for that reservation.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for any other liability that cannot be limited by law.

On occasion and where necessary, Gulf Coast Limousine may fulfill reservations using carefully vetted affiliate operators. All affiliate operators are required to meet our standards for vehicle condition, insurance, and driver conduct. We maintain responsibility for your reservation quality regardless of whether a trip is fulfilled by our own fleet or an affiliate vehicle.

These Terms are governed by the laws of the State of Florida, without regard to conflict of law provisions. Any disputes arising from these Terms or our services shall be resolved exclusively in the state or federal courts located in the applicable Florida jurisdiction. By using our services, you consent to personal jurisdiction in those courts.

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting to our website. For reservations already confirmed at the time of a change, the Terms in effect at the time of booking apply. Continued use of our services after changes are posted constitutes acceptance of the revised Terms.

For questions about these Terms or your reservation, contact us:

• Email: Info@miamibuscompany.com
• Phone: (305) 456-2029