Privacy Policy

We collect information you provide directly when you make a reservation, contact us, or use our services. This includes:

• Contact information — full name, email address, and phone number used to confirm bookings and send trip updates.
• Trip details — pickup and drop-off addresses, date and time, flight numbers, number of passengers, and special requests.
• Payment information — billing name and address. Card numbers are processed by our payment processor and are never stored on our systems.
• Device and usage data — IP address, browser type, pages visited, and referral source, collected automatically when you visit our website.

We do not collect sensitive personal data such as government identification numbers, biometric data, or health records.

We use the information we collect for the following purposes:

• To confirm, fulfill, and manage your reservations.
• To communicate trip updates, driver details, and service notifications.
• To process payments and send receipts.
• To respond to customer service inquiries.
• To improve our website and service quality through aggregate analytics.
• To send promotional offers or service updates, only if you have opted in.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Yes. Our website uses cookies and similar tracking technologies to operate correctly and improve your experience. Cookies we use include:

• Essential cookies — required for the website to function, including session management and form handling.
• Analytics cookies — used to understand how visitors interact with our site (e.g., pages viewed, session duration). This data is aggregated and anonymized.
• Preference cookies — remember settings such as language or region where applicable.

You may disable non-essential cookies through your browser settings. Disabling essential cookies may affect site functionality.

We share your information only as necessary to deliver our services or comply with the law:

• Chauffeurs and dispatch — your name, pickup location, and trip details are shared with assigned drivers solely to complete your reservation.
• Payment processors — we use PCI-compliant payment processors to handle card transactions securely.
• Service providers — analytics, email delivery, and website hosting providers who process data on our behalf under confidentiality agreements.
• Legal authorities — when required by law, subpoena, or to protect the rights and safety of our clients and staff.

No third party receives your data for their own marketing or advertising purposes.

We retain reservation and transaction records for a minimum of seven years to meet accounting and legal obligations. Contact information is retained as long as you remain a client or until you request deletion. Analytics data is retained in aggregated, anonymized form indefinitely.

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — request deletion of your personal data, subject to legal retention obligations.
• Opt-out — unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in emails.
• Portability — receive your data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact us at Info@miamibuscompany.com. We respond to all requests within 30 days.

We implement industry-standard security measures including encrypted data transmission (TLS/HTTPS), access controls limiting data access to authorized personnel only, and PCI-compliant payment processing. While no system is completely secure, we take commercially reasonable steps to protect your personal information from unauthorized access, loss, or disclosure.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be communicated via email to clients with active accounts. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

For privacy-related questions, access requests, or concerns, contact us directly:

• Email: Info@miamibuscompany.com
• Phone: (305) 456-2029